Privacy Policy

This Privacy Policy explains how pearl-basin collects, uses, and protects your personal information when you interact with our website or services.

Last updated: 1 September 2026

Information We Collect

We collect information you provide directly to us when you:

• Submit enquiry forms or service requests
• Subscribe to newsletters or updates
• Participate in workshops, tours, or educational programmes
• Communicate with us via email or other channels

This information may include:

• Name and contact details
• Service preferences and requirements
• Payment information (processed securely through third-party providers)
• Communications you send to us

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process bookings and manage service delivery
• Send administrative information about your engagement with us
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist with website hosting, payment processing, or other operational needs (under strict confidentiality agreements)
• Professional advisors when necessary for legal or business purposes
• Authorities when required by law or to protect our rights

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Request transfer of your information to another service

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

Our website uses cookies to improve user experience. For detailed information about how we use cookies, please see our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Pearl Basin Heritage Consultancy
14 Cathedral Close
Bath, BA1 5LS
United Kingdom
Email: [email protected]